Frequently Asked Questions

What do I need to be able to download the resources?
Our workbooks, worksheets and resources are in PDF format. You will need to download/view the workbooks and/or worksheets in order to print them yourself. You will need a PDF viewer such as http://get.adobe.com/reader/​.

How long are my purchases available to download?
Workbooks, worksheets and other printable resources purchased from TMKed will be available to download and print for 7 days.  After this time, they will need to be re-purchased.

How many download attempts can I make?
Workbooks, worksheets and other printable resources have a maximum of 3 download attempts and are available for a maximum of 7 days.

Can I get a printed copy of a workbook or worksheet posted out to me?
All our workbooks and worksheets are for download only and so we are not able to send out any printed copies.

Can I make purchases on my computer, laptop, tablet, mobile?
The website has been designed to work on desktop/laptop computers in all major browsers. It will also display on tablets and smartphones.

Are my payment details safe?
Your card details which you use with us online, are encrypted (scrambled) and sent to us using Secure Socket Layer (SSL) technology. This is industry standard encryption technology, used by many popular online retail websites, that protects the card details whilst they are being sent over the internet and prevents them from being intercepted and misused by anyone else.

We do not store any credit card details on our servers.

I think the website isn’t working – what can I do?
If you are encountering issues when using TMKed, then provide as much information as possible. You can email us at customerservice@teachmykids.co.uk, or fill in the Contact Us Form.

Why haven’t I received my login / password / confirmation details?
Check your spam or junk folder for the email. If you cannot find it, then please get in touch and we will try and help resolve the problem.

Can I get a refund?
TMKed provides products that are for immediate download, therefore we cannot offer a refund once payment has been taken.  We would encourage you to look around the website and carefully read the descriptions to ensure you are happy with product before you purchase it. Please view our Terms and Conditions for full details.

I am a teacher, can I use the worksheets with my class?

By purchasing any workbook, worksheet or printable resource, you agree to the following:
The contents of the workbook, worksheet or resource may be used for personal use and/or for use in the classroom by the person  who originally made the purchase only.
You must not host, reproduce or share the workbooks, worksheets or other resources with others in any form.  No part of the workbooks, worksheets or printable resources can be edited or altered.  The workbooks, worksheets and other printable resources may not be used for commercial purposes or sold in any way.  All TMKed and Teach My Kids branding must be retained.

How are the resources TMKed provides organised?
TMKed provides workbooks and worksheets specific to the age of the child and/or year group at school.  Our workbooks and worksheets focus on Maths and English.  Each subject area is broken down into manageable chunks to allow children to work through the workbooks or worksheets at their own pace, whilst ensuring progression is made. Self-assessment opportunities are included within the workbooks.

Why have I found a mistake in one of your downloads / content on your website?
We try our very best to make sure all our content is accurate, however the odd mistake may have slipped through the net!  If you find an error in any of our content, please email us to let us know and we will put it right asap.

How often do you add workbooks or worksheets?
Workbooks and worksheets across all ages are added on a regular basis.  Subject areas will automatically be updated to include the new content.